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The desktop version of Outlook is perhaps one of the most popular email client apps in the world. However, while it might be a well-made application with many great features to stay on top of your messages, tasks, and appointments, sooner or later it may stop working.
When you least expect it, the app may get stuck in the loading splash with the 'Processing' message. It may stop responding, freeze, or break entirely as you try to open a file or send an important email.
Although there could be many reasons causing a problem, there are a number of general troubleshooting steps that you can follow to get the desktop Outlook app working again.
In this Windows 10 guide, we'll walk you through some troubleshooting steps to fix common problems with the desktop version of Outlook 2016.
How to fix 'Processing' message while opening Outlook
If Outlook gets stuck loading with the 'Processing' message, close the app, and launch it in safe mode to try fixing this problem using the following steps:
- Use the Windows key + R keyboard shortcut to open the Run command.
Type the following command and press Enter to start Outlook in safe mode:
outlook.exe /safeClick the OK button.
Close the Outlook (Safe Mode) app.
Once you've completed the steps, launch the app normally one more time, and Outlook should no longer get stuck with the 'Processing' message.
How to install Windows 10 and Office updates
Although Windows 10 and Office can receive and install updates automatically, sometimes they may have some missing patches that could cause apps (such as Outlook) not to work correctly.
If Outlook refuses to work, or it's always freezing, you may want to check that your device has the latest updates installed.
Installing Windows updates
To make sure that Windows 10 is up-to-date, do the following:
- Open Settings.
- Click on Update & Security.
- Click on Windows Update.
Click the Check for updates button.
Installing Office updates
To check for Office updates, do the following:
- Open Outlook.
- Click on File.
- Click on Office Account.
- Click the Update Options button located on the right-side.
Click the Update Now option.
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Quick Tip: If you don't see the Update Now option, you may need to click Enable Updates first.
After completing the steps, you can close the 'You're up to date!' dialog, or follow the on-screen directions to install new updates if available.
How to fix Outlook reinstalling Office
Sometime Outlook may stop responding or experience problems because of installation issues. Luckily, Office includes a repair utility to fix common problems with the suite of apps.
To repair the installation, close any running Office application, and do the following:
- Open Settings.
- Click on Apps.
- Click on Apps & features.
- Select the Office installation. (The name of the installation will be slightly different depending on the edition you have installed.)
Click the Modify button.
- Select the repair option:
- Quick repair: Resolves most issues using files already stored on your device to repair your version of Office.
- Online repair (recommended): Resolves any issues with Office, but it requires an internet connection to download the necessary files to repair your applications.
Click the Repair button.
- Click the Repair button again.
Once you've completed the steps, the repair tool will do a clean reinstallation of Office, and after the process, you should be able to use the Outlook 2016 app normally without issues.
How to fix Outlook data files
If after repairing the installation, you're still experiencing problems, then it could be something wrong with the Outlook data files.
Outlook 2016 uses two types of data files, including the Offline Outlook File (.ost) and the Outlook Data File (.pst), depending on the type of account you configured to store offline copies of your emails, contacts, calendars, and other items. If these files stop working for any reason, you can use the Office Inbox Repair Tool to scan and repair the files to get Outlook working again.
You can use this guide to repair the data files to fix problems with the Outlook app.
How to create a new Outlook profile
An Outlook profile contains a lot of settings that manage the behavior of the app. If you're experiencing issues, there's a chance that the profile might be damaged or a misconfiguration may be causing the problem.
To create a new profile, close Outlook, and do the following:
- Open Control Panel.
- Click on User Accounts.
Click on Mail.
Click the Show Profiles button.
Click the Add button.
- Under 'Profile name,' enter a descriptive name for the profile.
Click OK.
- Type the email address and password of your primary account previously configured on Outlook.
Click Next.
- Continue with any additional on-screen directions as directed.
Click Finish.
In the 'General' tab from 'Show Profiles,' select the Prompt for a profile to be used option.
- Click Apply.
- Click OK.
- Open Outlook.
- Use the 'Profile Name' drop-down menu, and select the new profile.
Click OK.
After completing the steps, it may take some time to load Outlook 2016 with the new profile, but after it's up and running, if you're no longer experiencing problems, then the issue was related to your old profile, and you should delete it.
Deleting a profile
To delete the old damaged profile, close Outlook, and do the following:
- Open Control Panel.
- Click on User Accounts.
Click on Mail.
Click the Show Profiles button.
- Select the old profile.
Click Remove.
- Click Yes to confirm the deletion.
Select the Always use this profile option.
- Click Apply.
- Click OK.
Wrapping things up
While using Outlook 2016, you may come across some issues that may require specific troubleshooting steps, the instructions on this guide will help anyone to resolve most problems — especially using the Office repair option.
More Windows 10 resources
For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:
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More than 10 million people rely on Groups in Outlook every month to work together and get things done. Groups is proving useful to our customers. And for that, we couldn’t be more thankful. Groups in Outlook offers huge improvements over traditional distribution lists, with a shared space for group conversations, calendars, files and notebooks, the convenience of self-service membership and much more.
Today, we’re pleased to announce Groups is now rolling out to Outlook for Mac, iOS and Android. Groups is already available in Outlook for Windows and on the web—so now you can access your group conversations and content no matter which platform you use.
With these updates, you can:
- View your group list.
- Read and reply to group conversations.
- Add group events to your personal calendar.
- View unread messages sent to the group.
- View group details within the group card (Outlook for iOS and Android only).
There is more to come as we continue to work on making Groups better in response to your input, so stay tuned.
Recently released updates for Groups in Outlook
In addition to bringing groups to more Outlook apps, we’ve released several new features for Groups in Outlook on other platforms, too.
Give guest access—Last fall, we updated Outlook on the web to give you the ability to set up guest access for people outside your organization, set group classification as defined by Office 365 admins, and view usage guidelines. Now, these same capabilities are available in Outlook for Windows.
Invite people to join—One of our most requested improvements was an easier way to invite multiple people to join a group. We’ve released the Invite to join feature to Outlook on the web, which lets you create invitation links and share them with others via email or other channels, giving them a quick way to join the group.
Multi-delete conversations—Group owners can now multi-select conversations and delete them from the group conversations space in Outlook for Windows.
Send email as a group—Office 365 admins can grant send-as and send-on-behalf-of permissions to members of a group using the Exchange admin center. Group members who have these permissions can then send emails as the group, or on behalf of the group, from Outlook for Windows and Outlook on the web.
What’s next
We’re always listening to your feedback as we deliver new Groups capabilities to Outlook. Here are a few of your key requests we are going to tackle next:
- Add appointments to a group calendar in Outlook for Windows—When adding an event to a group calendar, you will have the option to do so without sending an invite to everyone in the group.
- Addition of Mail Contacts as guests—You will be able to easily add Mail Contacts in your company’s directory as a guest in a group.
Thanks for the feedback, and please keep it coming via our UserVoice site.
—The Outlook team
Frequently asked questions
Q. Now that Groups support is being added to Outlook for iOS and Android, what happens to the standalone Outlook Groups app?
A. Customers gave us feedback that they wanted Groups available directly in Outlook for iOS and Android. The Outlook Groups app will still be available while we continue to enhance Groups experiences in Outlook, such as adding support for group files, calendar and notebooks.
Q. Why am I not seeing Groups yet?
A. Groups is rolling out to Outlook for Mac, iOS and Android and will be available for eligible users in the coming weeks. Even if you are using the latest build of Outlook for Mac, iOS and Android, Groups will only be available to those who have joined or been added to a group. Once we add the ability to create and join groups on Mac, iOS and Android, every Office 365 user will see Groups in Outlook.
Q. Is Groups available to Outlook.com users?
A. Groups is for commercial users of Office 365 and is not available for Outlook.com.
Q. Why am I not seeing all my groups in Outlook for Mac?
A. Outlook for Mac currently shows the top 10 most active groups in Outlook for Mac. We’re working on making all groups visible in a future update.
Q. What about Outlook for Windows 10 Mobile?
A. We’re working on the best way to integrate Groups in Outlook for Windows 10 Mobile. In the meantime, the Outlook Groups app for Windows 10 Mobile helps customers stay on top of all group activities, including conversations, files, calendar and notebook.
Q. Where can I find more about managing Groups in Outlook for my organization?
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A. If you are responsible for managing and supporting Outlook for your company, take a look at our IT pro documentation and check out our recently released improvements for administering Groups.
Q. What is coming next for Groups?
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A. Stay tuned to the Office 365 Roadmap to see what is on the way.